Refund policy

DISCLAIMER

Holiday notice August: in the month of August returns will not be processed, those who purchase an item in this month are asked, in case of need for a return, to always inform us within 14 days of receipt and to send us the related article starting from September.

ATTENTION RETURN

You have 14 days from receiving your order to make a return request. The return is your right and will always be accepted if you follow the steps below:

It is NOT possible to replace goods with different sizes and/or models, so if you want to make an exchange with the same item in different sizes or colors, or with a different item, make the return and then place a new order.
Our returns procedure only allows refunds for returned items.
It is possible to make a single return request per order.
The shipping costs for sending the return are your responsibility.

HOW TO MAKE A RETURN

You can directly send your return request via the contact form on this page click here

Upon verification of the integrity of the product (as per the General Contract Conditions), the cost of the item(s) will be refunded while the shipping costs incurred for the order will be retained by Aspie Shop.

Right of withdrawal

9.1 The User may withdraw from the purchase, without having to justify the reasons, within 14 working days ("Withdrawal Period") starting: (i) in the case of an order relating to a single Product, from the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the Product; or (ii) in the case of a multiple order with separate deliveries, from the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the last Product.

9.2 The right of withdrawal can be exercised, within the period indicated above, via:
any written communication to the contact channels indicated in the following art. 12;
completing and sending, in electronic form, the withdrawal form accessible by clicking here.

In the event that the User opts for this method, the Seller will promptly send the User a confirmation of receipt of his/her wish to withdraw to the User's e-mail address.

9.3 The right of withdrawal will be considered correctly exercised if the aforementioned communications have been sent by the User before the expiry of the Withdrawal Period. Furthermore, the withdrawal applies to the purchase order in its entirety and cannot be exercised in relation to parts and/or accessories of the same.

9.4 It is understood that, pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded in the case of supply of personalized goods (e.g.: products personalized with names and/or numbers, with patches, with initials, with the exception of defective or damaged products), as well as goods sealed that are not suitable for return for hygienic or health protection reasons and which have been opened after delivery (e.g. underwear and costumes, facial protection masks, etc.).

9.5 Following withdrawal, the User is required to return the Product without undue delay and, in any case, at the latest within 14 days from the day on which he communicated his wish to withdraw.

9.6 The direct costs of returning the Product following the exercise of the right of withdrawal are the sole responsibility of the User, which vary depending on the User's country of residence and the conditions applied to him by the carrier identified by him.

By agreement with the Seller, the Product must be returned with an insured package, carriage paid to: Broker(Pro) Via Cremuzio Cordo 6 00136 Rome, Italy.
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No package sent cash on delivery or freight collect will be collected by the Seller. However, in the event that the right of withdrawal is exercised by the User for reasons attributable to the Seller (for example, in the case of shipping a good other than the one purchased), the shipping costs will be borne by the Seller himself.

9.7 In order for the right of withdrawal to be considered correctly exercised, the Products must be returned intact, in their original packaging, in perfect condition, free from signs of wear and dirt, except those compatible with carrying out an examination of the characteristics of the Product, which must not in any case bear traces of prolonged use or in any case exceeding the time necessary for a test, nor must it be in such a state that it cannot be resold. In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from its handling other than that necessary to establish its nature, characteristics and qualities, the refund will be reduced by an amount equal to that decrease in value. Appropriate communication will be given to the User of this circumstance and the consequent decreased reimbursement amount before the relevant reimbursement.

9.8 Following the return of the Products, the Seller will refund the price paid by the User (excluding delivery costs). The refund of the price will be made within 14 days of receipt of the Product using the same payment method used by the User to purchase the Product.

9.9 In the event that the withdrawal has not been exercised in compliance with the applicable legislation and what is indicated in this art. 9, the Seller will communicate this to the User, rejecting the withdrawal. The Product, if already returned, will remain available to the User for collection, which must take place at the expense and under the responsibility of the same. If the User fails to collect the Product and/or contact the Seller to arrange a new delivery of the same, the costs of storing the Product may be charged to him.